Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! This can be a small independent e-commerce company located in Columbus, OH that specializes in handcrafted tobacco and accessories. It’s mission is to create quality, economical, fun, nicotine-free and exciting products for both casual smoker and the serious enthusiast. If you are looking for an awesome way to relax or kick back, try a cigarette.
As with any new business, there will be some bumps on the way and Electric Tobacconist USA has encountered its fair share of problems along the way. For example, the lack of online sales delayed the start of online orders significantly for the first half a year. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we weren’t in a position to provide our regular customers with the biggest discount to celebrate our six month anniversary as an organization. As it vapinger.com turns out, the delay was not as a result of economy, but to a problem with Brightpearl’s end of the entire year shipping plan. Ultimately, the issues with the shipping system were enough to really put us on our guard for the next six months as we planned for the second quarter of our year.
Unfortunately, we didn’t have enough time to prepare, once we were behind on many orders for the second half of the entire year. Thankfully, after reviewing our data, we realized that people could pretty much depend on the electric tobacconist to meet up all of our future orders. After we received the order volumes, we started making repairs and improvements to your online store. Things were looking good, but things were still nearly there. We had to learn how exactly to better advertise and market our e cigarettes and vaporizer products to improve the interest in them.
We have been happy to report that quarter, we saw a dramatic increase in our sales. It appears that nearly all our customers are responding positively to our recent marketing efforts and that people are being welcomed back by the vapor marketplace. However, despite this welcome return, we are unfortunately experiencing some unprecedented volume increases in our customer service department. This is something we will have to address over the next half a year.
Along with an increased number of sales and new customers, we have been also now seeing more negative reviews about our business than previously. The unfortunate news is that we have recently been targeted by a band of local “rogue” business vandals, who unfortunately caused an amount of physical damage to our storefront. While our storefront was severely damaged, we have been able to operate it with a minimal level of service, while awaiting repairs to be completed. Unfortunately, this has forced us to extend the period of time that we are providing free expedited shipping for some orders.
Among the other areas we’ve seen an increase in recently is in the amount of people calling our hotline and requesting service. More often than not they are reporting problems with either the product or their receipt. It’s unfortunate that many of these individuals don’t realize that we have a returns policy in place. Because of this policy, we’ve been overwhelmed with the amount of calls and emails we are receiving. It’s clear that we are currently experiencing an elevated amount of calls and reports from our valued customers. Despite the inconvenience, we are always glad to supply in-kind services like a refund, replacement or money-back guarantee, so as to ensure their satisfaction.
Beyond the above news-report topics, there are other important issues we’ve witnessed recently. For instance, one of our local stores experienced an influx of customer inquiries after the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it may have. As a result, we’ve implemented a crisis replacement policy in place for all electric Tobaccconists, irrespective of their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced the number of questions we receive when it comes to our products.
Recent press accounts reveal electric Tobaccconists struggle to cope with extended repair times. We regret to talk about, but it may be the reality of running a retail business, even one centered on providing exceptional customer support. While our goal remains to strive for continuous improvement and to continually improve our customer experience, we have been taking every step essential to address any issues our customers could have. In addition to hiring additional staff, we have also implemented several measures that reduce the impact of potential late or damaged shipments on our revenue stream.